WELCOME TO THE

European Loyalty Association
( The ELA™)

An exclusive membership association for loyalty practitioners from brands and retailers only

About The ELA™

The ELA™ is an association that provides exclusive regional and international content and networking opportunities for brands and their loyalty, CRM and customer engagement teams.

Across six regional, European HUBs (UK, Benelux, Nordics and DACH, Southern Europe and CEE), practitioners will regularly meet online and offline to discuss ways to improve loyalty and engagement programmes, learn, network, exchange ideas, develop, and benchmark their progress.

The ELA™ will also offer mentorship programmes, a library of resources provided by its loyalty community and bespoke learning opportunities.

The European Loyalty Association is powered and delivered by The Gift Club

The ELA™'s Founding Partners

Partners

The Latest Industry News

Members can stay informed by reading our latest loyalty news articles.

Join us on the evening of 14th October after Day 1 of The BIG Handshake Loyalty™ 25 to celebrate! ELAbrations™ is more than an awards ceremony—it’s a genuine celebration of loyalty, the ELA™  way. Rooted in authenticity, inclusivity, and purpose, this evening will recognise the people, programs, providers, and brands that excel at building meaningful connections with their customers as chosen by the people who live and breathe loyalty every day: our ELA™ members

No judging panel. No sponsorship bias. No award entry fees. No flashy pitches. No polished submissions.

The integrity of the ELAbrations™ rests on this simple principle: eliminating the barriers often seen in traditional awards so we ensure that the recognition is earned, not bought. Visit the ELAbrations™ website to read more on the nomination and voting process and how it will work.

Upcoming Events

TBH Loyalty™ 25

October 2025 - Amsterdam

ELA™ Member Meeting

November 2025 - Milan